Return Policy

Return Authorization (RMA Required)

Before returning any item, please contact us at sales@veteransmobilitysolutions.com to request a Return Merchandise Authorization (RMA) number.
Returns cannot be accepted without an RMA number. Please clearly write the RMA number on the outside of your return package.

30-Day Return Window

You may return most new, unused items within 30 days of delivery.
To qualify, products must:

  • Be in new and unused condition

  • Include all original parts, packaging, and documentation

  • Show no signs of wear, installation, or damage

Restocking Fee

All approved returns are subject to a 30% restocking fee.

  • Original shipping and handling fees are non-refundable.

  • Customers are responsible for return shipping costs unless the return is due to a verified defect or shipping error by Veterans Mobility Solutions.

Custom & Installed Equipment

Custom, installed, or used products (such as stairlifts, vehicle lifts, or mounted accessories) are non-returnable, except in cases of manufacturer defect or warranty claim.

Why Returns Are Rare with VMS

At Veterans Mobility Solutions, we make sure you get the right fit the first time.
Our Certified Mobility Technicians provide in-home assessments and demonstrations, allowing you to test multiple products before purchasing.
This hands-on approach removes the uncertainty from buying mobility equipment and greatly reduces the need for returns.

How to Start a Return

  1. Email sales@veteransmobilitysolutions.com to request your RMA number.

  2. Repack the item securely with all original materials.

  3. Ship it to the address provided with your RMA instructions.

  4. Once received and inspected, eligible refunds are processed within 7–10 business days.