1. What products and services do you offer?

We provide a full range of mobility solutions, including:

• Power scooters

• Manual & power wheelchairs

• Vehicle lifts (e.g., Harmar)

• Home access solutions such as stairlifts and modular ramps
  We also offer in-home mobility assessments, financing options, delivery, and white-glove assembly and demonstrations.
  

2. Do you work with veterans and the VA?

Yes. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we specialize in serving veterans. We can help guide you through VA benefits, coverage options, and product selection to ensure you receive the best solution for your mobility needs.

3. Do you offer in-home assessments?

At Veterans Mobility Solutions, we bring the showroom to your doorstep.
Here’s how our simple, hands-on process works:

1. Quick Phone Assessment – We start with a short 3- to 5-minute call to learn about your mobility needs, lifestyle, and home setup.

2. We Bring the Options to You – Based on that conversation, our Certified Mobility Technician brings three carefully selected mobility devices directly to your home.

3. In-Home Evaluation & Test Drive – Once on site, we complete a quick in-home assessment to understand your environment, access points, and comfort preferences. You’ll then test drive two to three top options to find the perfect match.

4. Same-Day Delivery – Once you’ve chosen your ideal scooter or wheelchair, you can take delivery of a brand-new demonstration unit on the spot — no waiting, no guessing, no shipping delays.

4. Do you offer financing?

Yes. We offer fast, secure financing through Affirm and Synchrony Financial. Most customers are approved within seconds, making it easier to get the mobility equipment you need without large upfront costs. Enjoy flexible, low monthly payments designed to fit your budget.

5. Do you deliver and install the products?

Yes. We offer white-glove delivery and in-home setup. Our trained technicians will assemble the product, ensure it’s working properly, and give you a hands-on demonstration so you feel confident using it.

6. Do you provide nationwide shipping?

Yes. While we’re based in San Diego County, we can ship products nationwide. For local clients, we offer in-person delivery and installation. For out-of-area clients, we provide drop-shipping options with virtual support.

7. How long does delivery take?

For scooters and power chairs, we proudly offer same-day delivery through our mobile showroom model. When you make a purchase during an in-home assessment, you can often take the product home right then and there, no waiting required.

For other products or special orders, delivery timelines may vary depending on availability:

• Same-day local delivery: Scooters and power chairs purchased from our mobile showroom.

• Standard local delivery: Typically within 2–5 business days for most in-stock items.

• Special orders or nationwide shipping: Usually within 5–10 business days, depending on the manufacturer and transit times.

9. What if the product I receive isn’t the right fit?

You may return most new, unused products within 30 days of delivery with a valid Return Merchandise Authorization (RMA) number.
A 30% restocking fee applies, and return shipping is the customer’s responsibility.
To start a return, email sales@veteransmobilitysolutions.com.

Because our team provides in-home assessments and demonstrations, returns are rare — you can buy confidently knowing the equipment has already been tailored to your needs.